1Printer OperationsTroubleshooting2Be sure to read " Safety Precautions" in the fi rst booklet, Printer Operations. Read this manual before
10TroubleshootingColors in printed images are uneven Line Drawing/Text is selected when printing images in many solid colors.You are printing on pa
11TroubleshootingThe length of printed images is inaccurate in the feeding directionSet Adj. Priority to Print Length in the Control Panel
12TroubleshootingPhenomenonCauseCorrective ActionLines are misaligned The Printhead alignment is not adjusted.Adjust the Printhead alignment.
13TroubleshootingCannot Print Over NetworkPhenomenonCannot print over a TCP/IP networkMake sure the printer's IP address is configured correctly.
14TroubleshootingCannot print over a NetWare networkMake sure the printer's NetWare settings are configured correctly. In particular, make sure a
15TroubleshootingHP-GL/2 ProblemsPhenomenonHP-GL/2 printing takes a long time Please wait a while until printing is finished.Large print jobs with a l
16TroubleshootingOther ProblemsPhenomenonYou suddenly hear the tone for ink agitation•At regular intervals, to ensure optimal printing quality, the in
17TroubleshootingPhenomenon Cause Corrective ActionMessages advising to check the maintenance cartridge are not clearedThe printer consumes a lot of i
18When cutting paper, be careful to avoid injury or damage to the printer.•If jammed paper remains in the paper feed slot, refer to the following inst
19If Roll Paper JamsDo not move the Carriage over jammed paper. This may damage the Printhead .1234Clear any jammed paper from inside the Top
2Paper ProblemsPhenomenonRoll Paper Cannot be Inserted into the Paper Feed SlotThe roll paper is warped. Straighten out curls and reload the roll.Cann
20If Roll Paper Jams12312Clear any jammed paper from near the Paper Feed Slot for rollsOpen the Roll Cover .Remove the jammed paper from the P
21If jammed paper remains in the paper feed slot, refer to the following instructions to remove it.• (→"Clearing Jammed Paper (Paper Feed Slot),&
22If a Sheet Jams11224Remove the jammed paper from the Paper Feed Slot .Remove the jammed paper from the Output Tray .Clear any jammed paper nea
23If the Platen inside the Top Cover becomes dirty, it may soil the underside of paper. We recommend cleaning the Platen after borderless
24If Paper is SoiledDo not touch the Linear Scale (a) or Carriage Shaft (b).•Do not use a dry cloth to wipe inside the Top Cover . This may
25Nozzles are periodically checked to ensure they are clear. Confi gure the setting for the checking interval on the Control Panel menu in Nozzle
26When printing on special paper, or if printing is not improved after Auto(Advanced) , try Manual .• (→"Manual Adjustment to Straighten Li
27If Vertical Lines are Warped or Colors are Misaligned If the Tab Selection screen is not displayed, press the Menu button.•1234576Load the p
28Always check the Adj. Priority values before using Auto(GenuinePpr) or Auto(OtherPaper) .•Adjustment is not possible with Auto(GenuinePp
29If Banding Occurs If the Tab Selection screen is not displayed, press the Menu button.•2345786On the Tab Selection screen of the Contro
3TroubleshootingPrinting Does Not StartPhenomenonThe Data Lamp on the control panel does not light upThe printer does not respond even if print jo
30Use paper of the same type and size for adjustment as you will use for printing.•Always make sure the loaded paper matches the type of paper specifi
31If Line Length Does Not MatchA test pattern is printed in black when you choose A:High or in magenta if you choose B:Standard/Draft .•To canc
32Error messagesCheck the message and take the appropriate action. Borderless printng not possible. • Cannot adjust paper feed. • Cannot adju
33Error Messages Roll paper is not securely in contact with roll holder. • Roll printing is selected, but sheets are loaded. • Roll printing
34Error MessagesError Message Cause Corrective Action GARO Wxxxx (x represents a number)There is a problem with the print job.Try printing again, u
35Error Messages No ink tank loaded. There is no Ink Tank in the printer. Load or reload the Ink Tank .There is a problem with the Ink Tank
36Error MessagesError Message Cause Corrective Action This type of paper is not compatible with HP-GL/2. The printer has received an HP-GL/2 print j
37Error Messages This paper cannot be used. Paper larger than the printer's maximum supported size has been loaded.Push the Release Lever
38Error MessagesError Message Cause Corrective ActionThe print job received specifies a type or width of paper that is not compatible with borderless
39Error MessagesError Message Cause Corrective Action Execute printhead cleaning. The Printhead nozzles are clogged.Follow these steps to clean
4TroubleshootingThe printer stops during a print jobPhenomenonThe printer ejects blank, unprinted paperThe leading edge of rolls may be cut to straigh
40Error MessagesError Message Cause Corrective Action Mail box full. Now printing without saving data. No more space is available on the printer&apo
41Error MessagesError Message Cause Corrective Action Insert the maintenance cartridge. The Maintenance Cartridge is not installed.Install the
42Error MessagesError Message Cause Corrective Action The paper is too small. When Detect Mismatch in the Control Panel menu is set to Paus
43Error MessagesThe paper is too small.The paper is too small.Error Message Cause Corrective Action The paper is too small. The loaded paper is too
44Error MessagesPaper jamError Message Cause Corrective Action Paper not aligned with right guide. When paper was loaded, it was not aligned with th
45Error MessagesError Message Cause Corrective Action Paper size not detected. Paper has been loaded askew, or warped paper has been loaded.Follow
46Error MessagesError Message Cause Corrective Action MediaType Mismatch When Detect Mismatch in the Control Panel menu is set to Pause ,
47Error MessagesError Message Cause Corrective Action Paper position not suitable for borderless printing. Because paper expands or contracts depend
48Error MessagesError Message Cause Corrective Action Rel lever is in wrong position. The Release Lever is pushed back.Pull the Release Lever
49Error MessagesError Message Cause Corrective Action The roll is empty. The roll is empty. Follow these steps to replace the used roll with a new
5TroubleshootingProblems with the Printing QualityPhenomenonPrinting is faint3.1.2.You may be printing on the wrong side of the paper.The ink was not
50bBanding ...28Bonjour ...
©CANON INC. 2009 Printed in JAPANQT5-2291-V2Canon Inc.30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, JapanCanon U.S.A., Inc.One Canon Plaza, Lake
6TroubleshootingPhenomenonCause Corrective ActionPaper rubs against the printhead1.2.The type of paper specified in the printer driver does not match
7TroubleshootingPhenomenon Cause Corrective Action1.2.When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth set
8TroubleshootingPhenomenonCause Corrective ActionPrinted colors are inaccurateOpen the Top Cover and clean the Platen . After this, manually ad
9TroubleshootingPhenomenon Cause Corrective ActionThe Printhead is out of alignment. Adjust the Printhead alignment.Make sure the same type of
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