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PRISMAsync Remote ManagerOperation guide

Supported web browsers10Chapter 1 - IntroductionPRISMAsync Remote Manager

Chapter 2 Common tasks

How to start PRISMAsync Remote ManagerBefore you beginYou need:• the network address of the system that runs PRISMAsync Remote Manager.Check that the

MonitoringMonitor jobsIntroductionIn the schedule view of PRISMAsync Remote Manager you see an overview of all jobs.On the left you see the available

Which jobs are visiblePRISMAsync Remote Manager only shows the [Scheduled jobs] queue from the printer in thisview.If you need to see all jobs on the

You cannot submit jobs to this printer. You can still manage this printer and receive warningsabout required operator actions and errors on the printe

Monitor printersIntroductionyou see an overview of all managed printers in the schedule view of PRISMAsync RemoteManager.For each printer you see a ti

Error or other situation that prevents printingThe tile above shows that the printer has stopped printing. You can click on the red bar to seemore inf

Service mode activeThe tile above shows that the printer is in service mode.The printer is being serviced by a technician. Do not use the printer unti

Job handlingCopy jobs between printersIntroductionYou can copy a job from one printer to another.Procedure1. Select a job in the queue.This is support

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Proxy servers and firewallsPRISMAsync Remote Manager does not support proxy servers.When you use a firewall or proxy server check that the required ne

Move jobs between queues in the same printerWhen to doOn connected printers you can move jobs between queues from within PRISMAsync RemoteManager.The

Change the job orderWhen to doThe order of the jobs in the queue determines in what order the jobs are printed.You can change the order of the jobs wi

Submit print jobsSubmit a print job to a printerWhen to doYou can submit print jobs to a printer in several ways.NOTEYou can only add one job at a tim

Submit a print job to a printer24Chapter 2 - Common tasksPRISMAsync Remote Manager

Chapter 3 Configuration

DefinitionYou need to be a System administrator to do the configurations for PRISMAsync RemoteManager.Enable PRISMAsync Remote ManagerTo enable PRISMA

• [Host name / IP address]The IP address or hostname of the printer.• [Description]A descriptive text to make the printer easily recognisable.This [De

Add [Remote printers]IntroductionYou must configure [Remote printers] before you can use [Copy to] to copy jobs to them.Do this for each of the printe

This enable the [Copy to] functionality.• [Other printer]This enables [Copy to] for unlisted printers.When you use the [Copy to] button in PRISMAsync

TrademarksAdobe®, Acrobat®, Reader® and Distiller® are registered trademarks of Adobe® SystemsIncorporated.PostScript® 3™ is a registered trademark of

Enable PRISMAsync Remote ManagerIntroductionTo be able to run PRISMAsync Remote Manager on a printer:• The PRISMAsync Remote Manager license must be i

Set the PRISMAsync Remote Manager passwordIntroductionWhen you start PRISMAsync Remote Manager (How to start PRISMAsync Remote Manager onpage 12) you

Set the PRISMAsync Remote Manager password32Chapter 3 - ConfigurationPRISMAsync Remote Manager

Chapter 4 Frequently asked questions

How can I change the language of the user interface?DescriptionThe language used in the user interface is by default the same language that is set as

Which licenses affect PRISMAsync Remote Manager?DefinitionThe printing system has a number of licenses that affect the behaviour and functionality ofP

Which protocols and ports are used by PRISMAsyncRemote Manager?Overview of the ports and protocolsPort number TCP UDP Description80 TCP HTTP443 TCP HT

Chapter 5 Problem solving

IntroductionThis chapter contains information to help you solve problems in PRISMAsync Remote Manager.A connection to one or more printers cannot be m

A copied job loses settingsIntroductionWhen you use the [Copy to] function in PRISMAsync Remote Manager you lose settings you havemade.ExplanationThe

Status and error messagesIntroductionHere is information on the status and error messages of PRISMAsync Remote Manager.Message Problem / SolutionThe c

You cannot send jobs with PRISMAsync RemoteManagerIntroductionPRISMAsync Remote Manager is operational but you can not send jobs to a connected printi

You cannot start PRISMAsync Remote ManagerIntroductionWhat can you do if you cannot start PRISMAsync Remote Manager.Settings Editor is operating and P

Your job is not sent to the selected destination on theprinting systemIntroductionWhen you use the +job button to send a job, the selected destination

Your job is not sent to the selected destination on the printing system44Chapter 5 - Problem solvingPRISMAsync Remote Manager

Chapter 6 Views

The Schedule viewIntroductionOverview of the components in the [Job scheduler] view of PRISMAsync Remote Manager.The different components1. Time line

Element FunctionZoom the time line out.The ruler displays a longer period of time.Navigate through time towards the right.You can also use the horizon

The printer overviewDefinitionOverview of the components in the printer view of PRISMAsync Remote ManagerIntroductionThis view contains :• An tile for

Some examples are Calibration required, Low on toner, Out of toner , Finisher offline etcetera.• Click on the printer tile to go to the printer view.T

ContentsChapter 1Introduction...

Option Description[Media] Select the media that must be used for this job. This option is not accessibleif the media is set in the selected [Automated

A sample viewThe different components• At the top you see information about the jobs.• In the middle you see a preview of the current job.• Next to th

NOTEPage programming is only available if the license is installed on the printer.Used mediaGives an overview of all media used by the job.Click any o

The ScheduleIntroductionOverview of the components in the [Job scheduler] of PRISMAsync Remote Manager.The main items in the [Job scheduler]Overview o

Button Function[Delete]Delete the selected jobs or the [Stop after job] bar.You cannot delete jobs that are being printed.[Move]Move the selected job

Media status informationDefinitionEach job in the [Schedule] contains a small coloured bar at the bottom.This coloured bar is an indication about the

A sample view of the consumables for a printer.Media status information56Chapter 6 - ViewsPRISMAsync Remote Manager

The printer viewIntroductionThe printer view shows the jobs present in the different queues and DocBoxes of the printingsystem.In the Schedule view cl

Possible actions in this viewSelect one or more jobs and use the button bar to carry out the required action.See The button bars on page 58 for a desc

Button Function[Stop after job]Stop the print process, after the selected job is printed.[Ticket]When you give the [Ticket] command, the job ticket pr

The Schedule...

Button Function[Ticket]When you give the [Ticket] command, the job ticket print goes tothe last position of the list of scheduled jobs. You can recogn

Button Function[Select] Select jobs based on the following options:• [All]• [None]• [Invert selection]• [Jobs with available media ]• [Jobs with a cer

The properties viewDefinitionThe properties view shows all possible settings for the selected job.The available settings depend on the type of print j

Preview screenThe preview screen shows a small representation of the first pages of the current job.On the left edge of the preview you see the page p

The page programming viewIntroductionWith the optional page programming function, you can create subsets and page ranges to applydifferent layout, med

• In the middle you can see the subsets defined for the current job and a miniature preview ofthe pages.• At the bottom you see the settings that can

Task ProcedureCombine and split subsets. 1. Select the subsets to combine.2. Click [Merge] to create the new subset.Use [Split] to get the individual

IndexAA connection to one or more printers cannot bemade at all...38A copied job loses set

Trouble shooting... 38WWarnings... 46We

Chapter 1 Introduction

CANON INC.30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, JapanCANON U.S.A., INC.One Canon Park, Melville, NY 11747, U.S.A.CANON CANADA INC.6390 D

IntroductionYou can use PRISMAsync Remote Manager as an easy way to control the workflow and monitorseveral printers at once.These printers need the P

Supported web browsersBrowser requirementsTo connect to PRISMAsync Remote Manager you need a web browser that has the followingfunctionality:• HTML5 c