Canon DR-2050SP Spezifikationen PDF herunterladen (Seite 27)

DR-2050SP / C Release Letter 27 Version 1.1 July 2007

Systems Support And Services Information

Technical Support for DR-Scanner Authorized Servicers

In the event assistance is required by a Canon Authorized Servicer for the support of the DR-

2050C and DR-2050SP, Canon USA’s Technical Support Center will provide support and

problem escalation. The Technical Support Center will provide second level support for

Authorized DR-2050C and DR-2050SP Servicers only. A valid Support ID and DR-2050C or DR-

2050SP serial number is required to access the Technical Support Center. Hardware support is

available Monday through Friday, 9:00am-8:00pm Eastern Time and software and connectivity

support is available Monday through Friday, 9:00am-6:00pm Eastern Time. Please see the DR-

2050C or DR-2050SP Service Guide for complete details. If you are not an authorized servicer

for DR products, please contact your Canon representative should you wish to become

authorized.

End User Product Support

In the event assistance is required by an end user for the support of the DR-2050C or DR-

2050SP, a reseller or end user can contact the Canon USA Help Desk (CITS) at 1-800-423-2366.

CITS works at the Canon Call avoidance center with the objective to reduce the number of onsite

service visits. CITS will take the first call from resellers and end users and provide comprehensive

support as follows:

• Answer product related questions

• Provide pre- and post-sales support including purchase recommendations

• Perform troubleshooting

• Assist with set-up and testing the unit

• Reload software and drivers

• SCSI card recommendations

Canon World Wide Web Site

Another service available through Canon U.S.A. support is the Canon World Wide Web site. In

addition to providing information on all Canon products, an area is provided for download of the

latest versions of the drivers.

The Canon USA World Wide Website, is located @ http://www.usa.canon.com

Internet Systems and Technical Support

Canon USA’s Systems and Technical Support Division provides high quality e-Support via the

internet and is only available for Canon USA Authorized Services. Canon e-Support is designed

to give Authorized Servicer Technicians access to technical support information via the

Worldwide Web. Please refer to the DR-2050C or DR-2050SP Service Guide for details.

Service Training and Authorization Policy

Please refer to the DR-2050C or DR-2050SP Service Guide.

Canon U.S.A Limited Warranty Conditions

Please refer to the DR-2050C or DR-2050SP Service Guide.

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Canon DR-2050SP Spezifikationen Seite 27