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Chapter 12 Troubleshooting 12-1
Chapter
12
Troubleshooting
Problems installing and removing software
See below if you were unable to install or remove the software.
[MP Drivers/MP Toolbox]
Cannot install the software.
1. Have you followed the instructions in the Set-Up Sheet to install the software?
If you have not followed the installation procedure correctly, try reinstalling the software. If there was
an error during installation and installation was not completed, restart your computer and try
reinstalling the software.
2. Are any other applications open?
If you have other applications open, quit all of these and try reinstalling the software.
3. Have you installed an earlier version of the software (version 4.4 or earlier)? (Is Canon MultiPASS
registered as the startup item in the Start menu program?)
Remove the old version of the software following the instructions in the Software Guide of that version
and try reinstalling the new version.
[MP Toolbox only]
Installation or removal of the MP Toolbox cannot be completed.
1. To prepare for forced re-installation, on the Windows desktop, double-click [My Computer].
Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\FrcInst.exe].
2. Return to a folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to re-install
(
Software Guide).
[MP Drivers only]
Removal of the MP drivers takes too long (Windows XP).
Removal of the software will take longer if an application such as a virus checker is running. Quit any
applications (including virus checkers) before removing the software.
Removal of the software was completed, but [Canon] remains.
When removing the software, if you remove the MP drivers before removing the MP Toolbox,
[Canon] will remain displayed in [(All) Programs]. To remove [Canon], in the Start menu, open
[Taskbar and Start Menu Properties] and remove it from here.
The message <Version conflict> appears on your computer (Windows 98).
If the message <Version conflict> or <Windows 98 file language or ...> appears during installation,
click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free.
This message will appear if you have Photoshop installed on your computer.
12
Troubleshooting
- User’s Guide 1
- Quick Reference Guide 3
- Set-Up Sheet 3
- Type conventions 4
- Contents 5
- Safety information 7
- Power Supply 8
- Handling 9
- Maintenance 10
- Users in Canada 13
- XIV Preface 14
- C. Power requirements 14
- Preface XV 15
- CANON CANADA INC 15
- 1-800-OK-CANON 15
- Introduction 16
- 1-4 Introduction Chapter 1 19
- Document handling 21
- Loading documents 22
- Print media handling 23
- !/2 in. (13 mm) 24
- T-Shirt Transfers TR-201 26
- SIZE : < LTR > 28
- TYPE : PLAIN 28
- SIZE : LTR 28
- TYPE : < PLAIN > 28
- Loading print media 29
- ! / 8 in. (3 mm) 30
- Incorrect Correct 30
- Loading banner paper 31
- Photo printing from a 32
- Inserting a memory card 33
- Removing a memory card 34
- Printing methods 35
- Printing an index 36
- Printing all frames 37
- Printing a single frame 39
- Printing a range of frames 41
- PHOTO LTR 43
- SELECT PAPER SIZE 43
- LTR 43
- VIVID PHOTO PRINT 45
- OFF 45
- PRINT PHOTO DATE 46
- USER DATA 46
- 1.TEL REGISTRATION 46
- IMPORTANT 47
- 2 Press [Copy] 48
- 5 Press [Start] 48
- 5-2 Copying Chapter 5 49
- Reducing or enlarging a copy 50
- Advanced copy features 51
- Borderless copying 52
- Repeating an image on a page 53
- Creating a mirror image 55
- Same size print media 56
- SPECIAL COPY 56
- 1.2 on 1 56
- 90% LTR TEXT 56
- ENTIRE IMAGE 56
- Registering information 57
- Our Ref. 350/PJC/EAC 58
- • Select: 60
- Setting daylight saving 61
- Speed dialing 63
- 7-2 Speed dialing Chapter 7 64
- Changing or deleting an entry 65
- 7-4 Speed dialing Chapter 7 66
- Registering group dialing 68
- Using speed dialing 70
- Printing speed dialing lists 71
- Sending faxes 72
- Manual sending 73
- Improving faxed images 74
- Dialing methods 75
- Redialing a busy number 76
- 8-6 Sending faxes Chapter 8 77
- (sequential broadcasting) 78
- Documents stored in memory 79
- Checking a document’s details 80
- Special dialing 81
- Receiving faxes 82
- Customizing FAX/TEL AUTO SW 83
- F/T RING TIME 84
- 15SEC 84
- DEFAULT ACTION 84
- RECEIVE 84
- Detection) service: DRPD 85
- 10 Press [Set] 86
- 11 Use [22 86
- 12 Press [Set] 86
- 13 Press [Stop/Reset] 86
- 9-6 Receiving faxes Chapter 9 87
- Reports and lists 88
- ACTIVITY REPORT 89
- Printing the USER’S DATA LIST 92
- Replacing an ink tank 94
- Step 2 Step 2 95
- Cleaning the printhead 96
- Most solid 97
- Least solid 97
- 13 Press [Set] 98
- Cleaning your machine 99
- 11-8 Maintenance Chapter 11 100
- Cleaning the ADF area 100
- Cleaning the roller 101
- Troubleshooting 102
- Copying problems 106
- Problems scanning 107
- Fax Model 108
- Troubleshooting Chapter 12 109
- Problems receiving faxes 110
- Problems sending faxes 112
- 2 Press [Resume] 116
- Removing jammed documents 117
- 3 Open the feeder cover 118
- LCD messages 120
- Machine settings 125
- Settings 126
- PRINT ERROR ONLY 127
- Machine settings Chapter 13 128
- Function key: [Fax] 130
- Function key: [Photo Print] 131
- Appendix 133
- A-2 Specifications Appendix 134
- Ink specifications 135
- A-4 Specifications Appendix 136
- Fax specifications 137
- Telephone specifications 138
- Index I-1 139
- I-2 Index 140
- Index I-3 141
- I-4 Index 142
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