Canon Printing with ImageBrowser Bedienungsanleitung PDF herunterladen (Seite 104)

104 ImageBrowser Software User Guide

Appendices

This section describes how to troubleshoot problems.

Camera is not detected or recognized

• The “Camera not detected” message or a similar message

displayed when you attempted to download images from the

camera.

• The Camera Control Window fails to open when the camera

and computer are connected with the interface cable and set

to the correct communication mode even though in the

[Image Capture Preferences] window, your have set the [When

a camera is connected, open] category to [CameraWindow].

When ImageBrowser does not start even though you have

enabled communication, or when you try to import images

from the camera and the “Camera not detected” message or a

similar message appears, check the following, in that order.

■ Check Your Computer

Automatic launching of ImageBrowser upon connection to the

camera via interface cable is only supported on Macintosh

computers that are equipped with a built-in USB port.

Automatic launching is not available through the computer’s

serial port, and it is not guaranteed when connecting through a

USB hub.

■ Check the Connection between the Camera and the

Computer

Check to ensure that the camera and computer are correctly

connected by the interface cable. See your Camera User Guide

for connection methods.

Troubleshooting

■ Check the Camera

Confirm that the camera is on and in the correct mode to

transfer data. See your Camera User Guide since the methods

for setting the camera and computer to the communication

mode vary between camera models.

■ Check the Battery

You are recommended to use a household power source (AC

adapter) for the camera when connecting it to the computer. If

the camera is running on batteries, ensure they are fully

charged.

How to Get Help

ImageBrowser comes with a Help file. Use it when you want to

learn how to do an operation, or when you want to know

about the features of the application. You can access Help by

clicking [ImageBrowser Help] on the [Help] menu.

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