Canon ME20F-SHN Bedienungsanleitung PDF herunterladen (Seite 31)

Appendix

Before contacting the dealer or Canon Customer Service Center, check the following troubleshooting items.

If a log message is displayed, check the details of the message and corresponding countermeasure.

Note

• For information on troubleshooting relating to the camera, please refer to “Operation Guide” for the camera.

• A problem caused by the security software may occur. Configure to exclude the camera, or the software where the problem occurred, in

your security software.

Troubleshooting

Problem Solution

Recorded Video Utility will not launch. • The [Windows Firewall] function may be turned on. This utility

needs to be registered as a trusted program. For details on the

firewall settings, please refer to the camera’s “Operation Guide”.

• You cannot start this utility while creating a panorama image on

the Setting Page of the camera.

• Multiple PCs cannot use the Recorded Video Utility to connect to

the same camera.

Video is not displayed. • Refresh the video list.

• Refresh the download status.

It takes a long time for the Recorded Video Utility to display the

video list.

• When a large number of files have been recorded onto a

memory card, the Recorded Video Utility can take a

considerable amount of time to process the video list (the

greater the number of files, the longer it will take). Please reduce

the number of days saved in [Auto Video Delete], or manually

delete unneeded files with the Recorded Video Utility, on a

regular basis.

The number of files saved on the memory card can greatly be

reduced, by using H.264 as the video format, instead of JPEG.

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Canon ME20F-SHN Bedienungsanleitung Seite 31